Useful Tips
Blue Security
Tip – Always push your remote Panic Button or Blue Mobile Panic App Button for any suspicious activity. Push your Panic first and get details later.
Security during Load Shedding
Tip – Replace your alarm system batteries to ensure that they last throughout load shedding. An 18 AMP hour battery is the best choice. Two or more linked batteries is another option. Your alarm activating at the beginning or end of load shedding indicates poor battery health which should not be ignored. Unfortunately, load shedding damages batteries more quickly and under these conditions you should plan to replace your battery at least annually.
eThekwini Load Shedding
Tip – The Maytime SRA falls under Zone 8 for Load Shedding. The EskomSePush App is a reliable tool for monitoring and planning around load shedding in our area. eThekwini Municipalilty’s load shedding schedule can be found at the link below.
DSW
Tip – refuse collection for black (household refuse), blue (garden refuse), clear/orange (paper and plastic, can be mixed) and clear (glass and tin, can be mixed) bags is on a Monday for residents within the Maytime SRA. All refuse and recycling bags must be put out on a Monday before 7am. Bags put out late are not collected. Recycling bags with non-recyclables or household waste inside are not collected. Garden refuse put out in black bags is not collected. Any bags not collected for the 3 reasons given above please could we ask that you then bring these bags back inside your property as soon as possible. Please be aware that monkeys rip bags open and leave a mess. A spray of ammonia solution on the bags should be a deterrent. After the refuse has been collected, please pick up any mess monkeys might have left on your verge. DSW supplies 26 black bags to each household every 3 months and 12 clear or orange bags to each household every 3 months. Supply is erratic.
Complaints regarding DSW service, non-collection of your refuse or recycling or non-delivery of DSW black refuse bags or DSW orange recycling bags can be made via email dsw@durban.gov.za with your property address and complaint in the subject line or call 0313118841. You will receive a fault reference number which can be followed up on.
Recycling
Tips – 1) glass and tin in one clear bag, 2) paper and plastic in another clear or orange bag, 3) all clean and dry, 4) ideally, only put out bags which are filled to capacity, 5) no household refuse or garden waste, 6) if there are non-recyclables in your recycling bags the contractor will not collect them, 7) DSW doesn’t collect polystyrene of any kind, 8) the Keep Hillcrest Beautiful Recycling Centre www.khba.org.za/recycling-centre and the Pavillion Recycling Centre (depot behind the Pavillion Shopping Centre, Westville) www.thepav.co.za/green-building are alternative drop off sites for your recycling 9) keep educating yourself and your entire household on what is recyclable (the link below has an excellent visual summary which you can print out, and put up for the whole family). 10) keep up the recycling!
Electricity Meter readings
Tip – Credit residential meters are read quarterly and estimated readings based on historical consumption are used for the other months. These estimated readings are then reversed and actual readings billed when the meter is read every third month. You can submit your actual meter readings yourself monthly if you are registered on eservices OR by visiting your nearest Sizakala Centre with your bill, ID and a photo of your meter reading OR via the email western.meters@durban.gov.za
Electricity Fault Reporting
Tip – Log faults via email electricity.faults@durban.gov.za OR via Whatsapp 0767912449 OR call 0803111111. You will receive a fault reference number which can be followed up on. Click here to log a fault
Water Meter readings
Tip – Take a clear picture of the water meter reading with the meter number visible in the picture and send with your:
- Account Number
- Date of meter reading
- Meter Reading
- Mobile contact no
Click here to load your meter readings
to the city via e-mail at eservices@durban.gov.za OR via WhatsApp on 0731483477.
Water Fault Reporting
Tip – Log faults via WhatsApp Water Reporting Line – 0731483477 OR 24 hour Faults – 0801313013 OR 24 hour Faults (SMS only) – 43554 OR email – eservices@durban.gov.za. You will receive a fault reference number which can be followed up on.
Rates Payments
Tip – Registration for online billing will enable you to receive bills via email. Registration is encouraged through the portal below.
The municipality has also advised that you can now pay your bill online using the Masterpass app.
Steps 1: Go to the portal below. Click Login/Register
Step 2: Click dropdown: Services -> Online Bills
Step 3: Click: Pay Bill
Municipality Billing Issues
Tip – For queries relating to accounts please contact eTM Billing Department on 0313245000 or email revline@durban.gov.za or if you are registered for eservices log a query on the following link www.eservices.durban.gov.za/v2
Visit eTM Sizakala Service Centre in Hillcrest, 22 Delamore Road with your bills, ID and photos of the meter readings. Open Mon to Fri 7:30am to 3:30pm. Sat 7:30am to 11:30am. 0313112716
If all other avenues of enquiry have failed or you have had no response you could contact the local Ward 10 Councillor, Caelee Laing, on Whatsapp 0828912108 or email caeleelaing@yahoo.com with details of your complaint, your account holder name, account number, photo of your meter reading and photo of your bill front and back.
eThekwini Municipality Nuisance By-Laws
Tip – When all reasonable approaches and requests to neighbours, which is always the first and best way to start, have failed we suggest you familiarize yourself with eThekwini Municipality’s Nuisance By-Laws particularly Point 8, Noise By-Laws, to determine whether a noisy party, weekend construction or the incessant barking of your neighbour’s dog contravenes the eThekwini Municipality Noise By-Laws. If so you can contact Metro Police on 031 361 0000 and report this. You will receive an Incident Report number (IR) which can be followed up on if Metro Police don’t action your complaint. Should numerous Incident Report numbers and linked video or audio, preferably date-stamped, evidence be collected and not actioned by Metro Police, you could escalate your complaint to our local Ward Councillor.
Insurance Discount Owing to Low Crime
Tip – You may receive discounts on home insurance as a result of the lower crime rates in the Maytime SRA. Contact these local insurers to discuss.
Alien Invasives
Tip – Kloof Conservancy has excellent information on alien invasives in Kloof, particularly the worst offenders. The Maytime SRA encourages residents to remove these species from their gardens. The Maytime SRA groundsman identifies and clears alien invasives from common areas within the Maytime SRA footprint.
Nkonka Trust
Tip – Nkonka Trust is mandated to manage and restore approximately 50 hectares of open sourgrass land located at the very end of Haygarth Road. We are very blessed to have this property adjoining our precinct and we encourage Maytime SRA residents to visit the site and enjoy the flora, animal and bird life of the Nkonka Trust as well as to show their support for the trustees in restoring and protecting this land. Ways to get involved or make a donation can be found on the website.